INX International Ink scored consistently high marks from Tension Corporation, securing the company its seventh consecutive annual Citation of Excellence award.
The honor is reserved for supplier partners of the second largest domestic envelope manufacturer in the US that score in the top 1% and exhibit the highest standards for quality, technical service and sales support.
The Missouri-headquartered Tension Corporation introduced its active supplier performance programme in 1983. Since then, employees have been evaluating the total performance of direct, indirect and service suppliers by providing graded ratings for five categories: product quality; delivery performance; pricing and invoice accuracy; customer service performance; and technical and sales support. Each category is scored on a ten-point system, measuring four to five individual criteria.
Tension Corporation director of research and development Lon Robinson said: "INX is a trusted and high-performance partner, and a leader in ink technologies. They continue to provide us with excellent sales and service support and consistency in their product performance."
Tension Corporation was established in 1866 and is a leading envelope and packaging solutions manufacturer with more than 1,000 associates worldwide.
Robinson added: "We survey employees at each of our facilities and INX continues to impress us by operating at a very high level. They are a good group of people to work with and the ink we use is proprietary. Their team is always very responsive to our needs and it’s amazing how fast they react to our requests. This interaction allows Tension to better respond to our customers’ requirements, which are often time sensitive. That’s why they are very deserving of this award."
INX International Ink president and CEO Rick Clendenning said: "We are very proud to be recognised again with this award from the Tension Corporation.
"We take pride not only in producing outstanding products but providing superior support services to our customers. Our team working with Tension continues to meet their demands and make them a preferred choice in the envelope and packaging segment."